Mobile personal emergency response systems (mPERS) are great for anyone looking for a fast, easy connection to help anytime with the press of a button.
Did you know that as an authorized Freeus dealer, you can customize your support contact information in your customers’ low battery and power off email alerts, as well as in the Help section of the Belle+ and eCare+Voice mobile applications?
With a Freeus mobile PERS device, users have the ability to get help from a wide support network with the press of one button.
Your customers have a powerful piece of technology in their hands every day: their Freeus mPERS device enables them to press one button and get help whenever it is needed, at home and away.
Check out these tips to address battery-related questions your customers may have, and help extend the battery life of your Freeus mPERS devices!
One simple way you can increase activation success and reduce troubleshooting is to check cellular coverage before you activate a customer’s Freeus mPERS device.
Freeus mPERS devices offer the ability to enter up to five emergency contacts on each customer account, and dealers can help advise customers on who could be best to add to the contact list.
Something Freeus dealers frequently do is replace devices for existing customers and reassign existing devices to new customers.
eCare+Voice is a two-way voice mobile PERS device that features GPS location technology. It works at home and away from home, anywhere in the US where there is T-Mobile 2G cellular coverage.
When your customers’ Freeus mPERS devices have low batteries or power down, it can cause problems for them and increase support calls for you.