Trapped after an earthquake

Alaska – Ida* placed her Belle device around her neck like she did every morning, then made her way to the kitchen to get some coffee. Not long after, coffee in hand, she felt the floor begin to rumble beneath her.

As small rumblings turned to intense quaking, Ida quickly became frightened. She grabbed hold of the sink to steady herself—coffee flying out of her grasp. Food tumbled from the refrigerator. The sounds of objects breaking echoed throughout the house.

Ida began to worry for her dog, Abbi, and set out to find her.

The lights had gone out when the earthquake began, leaving the house in darkness. Luckily, the light that her Belle device gave off provided just enough illumination for her to find her way.

Locating Abbi and scooping her up, Ida went into the bathroom to wait out the earthquake. Soon the quaking ceased, and she found herself covered in debris—trapped.

Ida pressed her Belle device button, connecting with Mary, an AvantGuard operator.

“I could hear that Ida was distressed over the phone, and quickly called the local fire department,” Mary said.

Because the earthquake happened so suddenly, the city’s emergency services were extremely backlogged. As Mary sat on hold with the fire department, she let her supervisor, Steven, know about the situation.

Steven, along with fellow AvantGuard team member Anna, worked together to reach out to Ida’s emergency contacts to let them know what had happened.

After making a few calls, a neighbor was able to come help clear the debris and get Ida out safely.

Ida, her husband, and her dog are all safe after this scary event and are working to repair their home.

Recalling the incident, Ida was really glad to have her Belle device on hand, and not just for the calling capability. “That the little blue light on the pendant was a life saver!” she said.

*Name changed

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