When your customers make a call with their Freeus mPERS device, they are connected to a reassuring, helpful person on the other end. But who are the emergency care specialists, and what can they do?
Emergency care specialists are highly trained individuals who specialize in answering mobile medical alert calls. They are experts at working with medical alert users in emergency situations and providing assistance efficiently and compassionately.
The specialists are located at a UL-Listed, TMA Five Diamond Certified central station, which is staffed 24/7 and has two 100% redundant geographically diverse facilities.
The first thing that specialists see when users press their device button is complete user information, plus additional details provided, such as allergies, lockbox information and preferred hospital. Specialists also see the user’s location, which enables specialists to quickly call and dispatch emergency help.
Specialists are also able to see contact information for family and friends that the user provides. Specialists can call those individuals and let them know that the user needs their help in non-emergency situations, or specialists can contact those individuals to update them about what happened during and after an emergency. Users and their contacts can also receive a call from the monitoring center if their Belle battery is low, to let them know to charge the device.
When your customers have a Freeus mobile medical alert, they can have the confidence to live life on their terms, knowing they have a fast connection to a reassuring, helpful emergency care specialist anytime.