Employment Opportunities

Dealer Care Representative

Position Summary

The Dealer Care Representatives provides support to Tier 1 questions the Dealer Care Manager in providing accurate, professional and timely response to questions related to devices, services and products.

Soft skills:

  • Team player with a can-do attitude
  • Quick and eager learner
  • Highly self-motivated, able to work with minimal supervision and under pressure
  • Strong organizational, interpersonal and communication skills both verbally and written
  • Background in troubleshooting support with ability to follow steps for repair/resolution
  • Professional/Prompt communication skills with subscribers and dealers to understand their support inquiries
  • Detailed oriented, methodological work

Skill set: 

  • Minimum 2 years customer service experience
  • Creative and critical problem solving
  • Communicate both written and verbally
  • Provide Exceptional Customer Service
  • Knowledge of Microsoft Excel

Device Test Engineer

Ogden, UT

About the Position:
Freeus, LLC. is seeking a Device Test Engineer for acceptance testing of Voice and GPS Medical Alarm Pendant products.

Responsibilities:

  • Set up test environment with computer, measurement and software tools
  • Work with engineers to document and develop test procedures
  • Follow a test plan, execute test procedures, log test results, publish test reports
  • Record data in databases and spreadsheets, analyze data
  • Coordinate with development engineers in debugging and troubleshooting problems
  • Maintain, troubleshoot and repair test & measurement equipment
  • Participate in the management of 3rd party testing and certification

Required Experience and Education:

  • Associate or Bachelor’s degree in Electrical, Mechanical, or Environmental Engineering, or Computer Science
  • 2 years of experience in a test laboratory, manufacturing, or similar field
  • Electrical and/or mechanical experience in setting-up, operating or servicing test & measurement equipment
  • Ability to use Microsoft Excel

Additional Qualifications:

  • Experience with environmental chambers, test sets, electrical and mechanical test equipment
  • Experience building test fixtures
  • Knowledge of TCP/IP, Cellular, Wireless, WiFi, GPS, Bluetooth technologies
  • Programming or scripting skills for test automation
  • Firmware or embedded software programming experience
  • Embedded systems hardware design or manufacturing

Soft skills:

  • Team player with a can-do attitude
  • Quick and eager learner
  • Detail-oriented, methodological work approach
  • Highly self-motivated, able to work with minimal supervision and under pressure
  • Strong organizational, interpersonal and communication skills

Freeus is a leading wholesale provider of mobile personal emergency response systems (mPERS). The Freeus solution incorporates dedicated hardware devices with a proprietary cloud-based software platform, called Orion. The system offers peace of mind and improves the lives of seniors and their caregivers.

Quality Assurance Engineer

Location: Ogden, UT
Employee Type: Full-Time
Manages Others: No
Job Type: Software Systems Quality Assurance
FLSA Status: Exempt (Computer-Related Employee Exemption)
Reports to: Sr. Principal Software Engineer

Reporting to the Sr. Principal Software Engineer, the Quality Assurance Engineer will work on reviewing, creating and executing test plans, test procedures, test automation scripts, and requirements traceability documentation to ensure that systems meet specification. As the sole internal engineer in this role the candidate will also be coordinating with and verifying the test results of dev team partners.

Main Job Tasks and Responsibilities:

  1. Create test plans from detailed software requirements
  2. Create test procedures from test plans
  3. Execute testing procedures
  4. Devise automation scripts or create specifications for automation as needed
  5. Interface with multiple software development teams and third-party vendors
  6. Approve software updates for release

Requirements & Qualifications:

  1. Minimum of BSCS or BSEE with 2 years of relevant experience is required
  2. Experience as a .NET Quality Assurance Engineer or Software Tester is required
  3. Experience in at least one of the following areas is helpful
    – Quality Assurance Engineer or Software Tester
    – Web Designer or Web Developer
    – Firmware development with an understanding of embedded hardware
    – Systems Engineering
    – Software Analyst
  4. Professional Quality Certifications desired such as Six Sigma Black Belt, Lean Six Sigma, CQE, CQA, CQM or RAB.a
  5. Software skills desired such as such as Responsive Web Design, MVC, C#, XML, HTML, SQL, IIS, Windows Server, Javascript
  6. Must have an eye for details and ability to spot and document deviations from common practice.
  7. Must have an uncompromising approach to meeting requirements to the letter (or have the requirement changed).
  8. Must be able to communicate effectively and prioritize in order to meet the schedule.
  9. Must have a strong work ethic.

Freeus, LLC is a leading wholesale provider of mobile personal emergency response systems (mPERS). We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers. Orion is our cloud-based, fully geographic redundant platform that seamlessly integrates Freeus mPERS devices with cellular networks and monitoring centers. Along with powering the functionality of Freeus mPERS devices, Orion also helps dealers manage their businesses.

Freeus is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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