The CDC reports that each year, there are about 36 million falls among adults ages 65+, and 37% of those falls result in an injury that requires medical treatment. After a fall, prompt medical treatment is crucial.
The “Golden Hour” is a medical phrase used to describe the first hour after an emergency event, when treatment is said to be most likely to save the individual.
When users press their Belle medical alert button or when their Belle+ detects a fall, they quickly connect to a care specialist who can speak with the user and see the user’s name and location.
Specialists can assess the situation and dispatch emergency personnel to the user. Specialists can also relay details the user provided in their account, such as allergies and lockbox codes, to emergency responders. This information can be vital to emergency personnel quickly entering the user’s home and providing fast treatment.
When users press their mPERS button, specialists know much more about them right away than a 911 operator would know about someone dialing 911.
Specialists can also stay on the line with users, speaking with them and reassuring them until help arrives.
According to the New England Journal of Medicine, “For elderly people who live alone, becoming incapacitated and unable to get help is a common event, which usually marks the end of their ability to live independently.”