Tony* learned the value of his device just a day after receiving and testing it for the first time.
Tony was walking down the side of the road near the golf course when, in his own words, “…a grey van drove by, ran me over, and then just kept driving!” Tony pressed the button on his eResponder and AvantGuard Monitoring Center team member, Kait, received Tony’s medical alarm within moments. She quickly confirmed Tony’s location, assessed injuries sustained by the hit and run, and dispatched help.
Kait calmly assured Tony that help was on the way and stayed with him on the line, providing companionship through the agonizing wait for emergency assistance. Kait listened intently to ensure that Tony’s needs would be met and stood by ready to update emergencies services of any changes in Tony’s condition.
*Name changed