Lora, an AvantGuard Operator, answered a distressed call from Roger*, who had pressed the button on his eResponder pendant. When Lora asked if everything was all right, all Lora could hear was a slurred male voice.
Although it was very difficult to decipher, Lora heard the words “hospital” and “limbs are numb.”
Roger, who has a heart condition, had recently visited the doctor and had a change to his medication. This change created a problem with blood flow to his extremities. Roger was experiencing early signs of a stroke.
Without a moment’s wait, Lora called dispatch and updated Roger’s family. Paramedics arrived quickly and transported him to the nearest hospital.
After a three-day stay in the hospital, Roger is back at home and feeling better. He is grateful for Lora’s quick and courteous response.
*Name changed