I. SCOPE OF THIS PRIVACY STATEMENT
This Privacy Statement describes the types of personal information Freeus, LLC (“Company,” “us,” “we” or “our”) collects, (A) through our website or our mobile applications (collectively, the “Site”), from (i) Site visitors accessing the publicly available portions of the Site (“Public Users”) and (ii) Site visitors accessing the privately available portions of the Site as a log-in user in connection with Freeus’ products and services (“Log-In User” or “customer”); and (B) through your offline uses of Freeus’ products or services, including without limitation when you call or email our support associates (collectively, the “Services”), and how we collect, use and share that information.
This Privacy Statement does not govern our collection of personal information through any website or other means, other than through the Site and your offline use of the Services.
By using the Services or the Site, you acknowledge that you have read and accepted this Privacy Statement. If you do not accept this Privacy Statement, please do not use the Services or the Site.
II. PERSONAL INFORMATION WE COLLECT
A. Information You Give Us
For purposes of this Privacy Statement, “personal information” is information that identifies you as an individual, for example your name, street address, telephone number, e-mail address and credit card number.
When you visit the Site as a Public User, we will not collect any personal information about you unless you provide it to us voluntarily. Once you provide us with personal information about you, you are no longer anonymous to us. If you opt not to provide us with personal information you can still access the Site, however you may be unable to create login credentials in order to use certain functionalities on the Site, access certain portions of the Site, activate or use a product or service, receive product information, or participate in certain promotions.
Upon registration on the Site, we collect information such as your name, postal address, e-mail address, and telephone number. In the course of your requested purchase transactions through the Site, we may require such information as a credit or payment card information, shipping address, billing address, time zone, telephone numbers, age, gender and other methods of notification.
Freeus Services are activated by you or upon request on your behalf by a customer service representative or an authorized dealer or call center from whom you purchase a device or Services (a “Dealer”), through the limited access, password-entry portal located on this Site and the Services are available only for Log-In Users. When Freeus Services are activated, we may also require such information as a credit or payment card information, contact information, billing address, time zone, telephone numbers, age, gender and other methods of notification.
As a Log-In User, you may interact with (i) our support associates or your Dealer through the Site or by phone, or (ii) call center and/or emergency responders for Freeus’ products and Services designed with emergency response monitoring capabilities, and in connection with those services, you may be asked for personal information relevant to the situation, such as your name, emergency-related medical information, mailing address, phone number, email address, and contact preferences; information about the Freeus products you own, such as serial numbers and date of purchase; and other information relating to our Services.
B. Automated Information Collection
We may collect certain information about your use of the Site through the use of tracking technologies or by other passive means. This “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to the Site, search engines used, the internet protocol (IP) address used, the length of time spent on the Site, the pages you looked at on the Site, other websites you visited before and after visiting the Site, the type of internet browser you have, the frequency of your visits to the Site, and other relevant statistics, including the following:
Do Not Track. We do not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party web sites or online services.
Third Party Tracking. We do not and do not allow third parties to collect personal information about your online activities over time and across different web sites when you use the Site.
III. HOW WE USE PERSONAL INFORMATION
Personal information collected through the Site from Public Users may be used by Company and its affiliates for purposes of:
Personal information collected from Log-In Users and Offline Tracking Information collected through the Services may be used by Company and its affiliates and Dealers for the purposes set forth above for Public Users, and additionally for purposes of:
IV. PERSONAL INFORMATION WE SHARE
We do not sell, rent, trade, or otherwise share personal information collected through the Site, from Log-In Users or through Offline Tracking Information collected through the Services, except as described below:
Vendors, contractors or partners of Freeus who have access to your personal information in connection with providing services for Freeus are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Freeus.
A customer’s personal information will be retained for as long as the customer receives the Services, for archiving purposes, and for any period during which there is a dispute between the customer and Freeus and otherwise in Freeus’ sole discretion. Offline Tracking Information will be retained for each customer for a period that Freeus will decide in its sole discretion.
V. AGGREGATE INFORMATION
We may compile personal information and other information collected through the Site on an aggregate basis. This information may include, without limitation, the number of users who have registered for the Site, demographic information about users of the Site, and individual purchase preferences. Such aggregate information does not identify you individually. We may use aggregate information and share aggregate information with third parties for any of the purposes specified in this Privacy Statement, and for any other lawful purpose.
VI. YOUR CHOICES
A. Information You Provide
You can always choose whether or not to provide information on the Site. However, if you choose not to disclose certain information, you may not be able to register as a Log-In User of the Site, which may limit your access to certain portions of the Site and prevent your use of the Services.
B. Changing Information
If you need to change the information you have sent to Freeus on a product registration or activation, please e-mail . If you need to correct, amend or delete submitted information that is inaccurate please contact Freeus at Support@Freeus.com.
C. Communications From Us
If at any time you decide that you no longer wish to receive notices from us regarding the Site (unrelated to your Services), you may indicate this preference by contacting us at Support@Freeus.com.
D. Opt-Out and Opt-In
When registering a Freeus product on the website or activating our Services, we require your email address, so that we can send emails regarding updates on the products you are registering. If you do not provide us with accurate contact information, you may not receive important notifications regarding relevant product updates. You will also be given the option to receive marketing communications from us via e-mail, and you may initially opt-out of receiving such emails during the product registration or activation process. If you choose to stop receiving these emails in the future, please follow the unsubscribe instructions within each email communication or send an email to Support@Freeus.com. Freeus will not provide or share any mailing lists or other information about you to another company or service for promotional purposes. Any Freeus Services communications (to confirm a purchase, etc.) generally do not offer an unsubscribe option, as they are necessary to provide the Service you purchased.
VII. INFORMATION STORAGE AND SECURITY
We employ reasonable security precautions to protect personal information about you. The Site is operated from an environment with integrated security measures to help protect against the loss, misuse, and alteration of personal information provided on or through the Site. These security measures include Secure Socket Layer (SSL) technology. However, no method of transmitting or storing data is completely secure. As a result, although we strive to protect personal information about you, we cannot guarantee the security of any information you transmit to us through or in connection with the Site or Services. Despite our efforts to secure such information, it may be accessed, disclosed, altered, or destroyed by a breach of our physical, technical, and procedural safeguards. Customers use the Services and visitors use our websites at their own risk. If Freeus learns that a customer’s personal information or Offline Tracking Information has been disclosed to an unauthorized person, Freeus will use reasonable efforts to attempt to notify the customer.
If you have reason to believe that personal information is no longer secure, please notify us immediately by contacting us in accordance with the last section below.
VIII. A SPECIAL NOTE ABOUT CHILDREN
Children are not eligible to use the Site, and we ask that minors (children under the age of 13) not submit any personal information to us. If you are a minor, you can use the Site only in conjunction with your parents or guardians.
IX. EXTERNAL LINKS AND THIRD PARTY APPLICATIONS
The Site may contain links to various websites that Company does not control. For example, certain aspects of our Services use Google Maps™, whose third party privacy statement is located at https://www.google.com/intl/en_us/policies/privacy/.
X. SPECIAL ADMONITIONS FOR INTERNATIONAL USE
The Site is hosted in the United States and is intended for use by residents of the United States of America only. All matters relating to the Site are governed exclusively by the laws of the State of Utah in the United States of America and not the jurisdiction in which you are located. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize such transfer.
XI. UPDATES TO THIS PRIVACY STATEMENT
We may change or update the Site or any of our policies and procedures without prior notice. We will post a notice on the Site to advise you of any significant changes to this Privacy Statement and indicate via the “Last Updated” legend at the bottom of this Privacy Statement when it was most recently updated. Your continued use of the Site signifies your continued assent to the terms of this Privacy Statement, as updated or amended at that time.
XII. QUESTIONS REGARDING THIS PRIVACY STATEMENT
Freeus welcomes your questions and comments about security and privacy. Please send e-mail to: Support@Freeus.com or write to us at:
4699 Harrison Blvd
Ogden, UT 84403
Attention: Privacy Matters
Last updated February 2019.