Stay Where You Are

Jason* still had a long list of Christmas shopping to do, and while normally his son would drive him to do errands, his son was out of town. But with the days winding down til the holiday, Jason didn’t have time to wait.

Jason walked to the local bus stop, using his white cane to guide him along the way and keep clear of obstacles. He knew that there was a deal on the earbuds his grandson wanted, but the closest store was located in the next town over.

Once at the bus stop, he waited until the unmistakable sound of the bus rolled up and the creak of the door pushed opened, and then got onboard. He greeted the bus driver and informed him of where he needed to go, so the driver could tell him when the stop approached.

Several minutes later, the bus driver told Jason that they’d arrived at his stop. Jason walked outside, and began heading down the sidewalk. But the farther he walked, the less sure he felt about where he was. He wasn’t familiar with this part of town, and his inability to see took away the possibility of identifying landmarks.

As Jason rounded a corner, he realized he’d gone off the main sidewalk and was now lost. Luckily, he had his Freeus Belle LTE PERS device, which would enable him to get the help he needed.

He pressed the button on the device and was connected with AvantGuard operator Marissa. When she asked him if he needed help, Jason explained that he’d gotten lost.

“Would you like me to send an officer or call one of your contacts?” Marissa asked, quickly assessing the situation.

Jason informed her that his contact was out of town, and Marissa told him she’d get in touch with the police station. “Stay where you are, so they can find you,” she instructed him.

Though unable to describe what the area around him looked like, Jason did have valuable information to help the police locate him. “I have my reflector vest on, and my cane,” he told her. Marissa passed on the information to the police dispatch, and informed Jason that they’d be on the search for him.

The AvantGuard operator was able to contact the local police department, and using the description Jason had given her, Marissa relayed enough information that the dispatch was able to safely locate Jason.

Thanks to Marissa’s attention to detail, she helped assist a man that was stuck in an unfortunate and unique predicament. This goes to show the wide range of situations that Freeus mPERS devices and operators at AvantGuard handle, and the great care we have for the subscribers we help each and every day.

*Name changed

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