Calvin* was at the edge of a busy street and was contemplating suicide by stepping into traffic.
He pressed the button on his eResponder pendant and was connected with AvantGuard team member Sam, who recognized the gravity of the situation and knew he needed to keep Calvin on the line and talking.
Sam asked Calvin questions to determine his location and how to identify him as another AvantGuard team member dispatched help to Calvin.
As the deputy was en route to Calvin, Sam kept Calvin talking about his interests, such as pets, cars, travel and interesting facts. Sam’s quick thinking and patience kept Calvin occupied until help arrived.